Shivani Necklace

Your Ankitones order is thoughtfully packed to ensure both beauty and care for your jewellery. Inside the box you will find:

1. Your Ankitones jewellery piece, carefully packed and ready to wear.
2. A Jewellery Care Kit, which includes care instructions, anti tarnish paper for safe storage, and a microfibre jewellery cleaning cloth to help maintain the shine of your piece.
3. A Bracelet Wear Assist, included with bracelet orders to help you fasten your bracelet easily on your own.
4. Extender Chains, provided with necklaces and bracelets to give you flexibility in adjusting the length for the perfect fit.
5. A Special Coupon Code for your next purchase with Ankitones.

Each element in the box is included to make your experience with your jewellery effortless, enjoyable, and long lasting. ✨

To preserve the beauty and finish of your Ankitones piece, we recommend handling it with thoughtful care. Our jewellery is crafted to be tarnish resistant, however all jewellery, whether precious or imitation, benefits from protection against excessive moisture and harsh chemicals. For best results, wear your jewellery after applying makeup, perfume, or hair products so that it comes in contact only with clean, dry skin.

When not in use, store the piece in a proper jewellery box with the anti tarnish paper provided with your purchase. Although the jewellery is designed to be water resistant, water may contain minerals or chemicals that can gradually affect the surface, therefore it is advisable to remove the piece before bathing, swimming, or sleeping.

Finally, treat the jewellery with gentle handling. Avoid pulling, bending, or applying excessive abnormal force. In case of bracelets, do not pull too hard while clasping, instead use the bracelet wear assist supplied by us for a nice snug fit. With mindful use and proper storage, your Ankitones jewellery will retain its brilliance and elegance for years to come. ✨

All products are shipped and delivered as per Standard Shipping and Delivery Policy unless otherwise specified in the product description.

STANDARD SHIPPING

Products are shipped within 1 to 5 days from the date of order.

STANDARD DELIVERY

Shipping within India is free and is shipped via top tier domestic courier service, usually delivered within 1-7 days.

Return & Exchange Policy

We just want you to love the products you get from us. 

All products sold at ankitones.com is subject to rigourous quality checks before dispatch. As such, we do not envisage any issues with the products you receive. 

However, in the unforseen, rare situation that you receive wrong/damages, defective product, we offer a hassle free return and exchange policy. Please make a video recording of opening the parcel from its sealed courier bag so that in case there is any damage to the product, you can send us the video recording and get an exchange. Unfortunately, we will not be able to process any request for return and exchange without the said video recording. 

We are happy to answer any questions related to Ankitones products but are unable to process any returns or refunds for any product purchased on or outside of ankitones.com 

Each piece ordered on Ankitones is made to order and the dimensions and images of pieces are displayed clearly. We cannot cancel an order once it is paid for. 

Please follow these steps to avail of the exchange facility:

1. You can email us at cs@ankitones.com within 2 days of receiving the product. Please mention your order number and the product you want to exchange.
2. E-Mail/Whatsapp us the video recording of opening the parcel from its sealed courier bag along with the unedited continous clips of the defect in the product at the time of opening the parcel. 
3. Once we receive your request, we will initiate the pickup from the shipping address mentioned in your original order. 
4. We do not offer reverse pickup service for International orders where the address is outside of India. However, we will strive our best to rectify errors in case you receive wrong product. 
5. Please hand over the product to our logistics partner when they come to your doorstep. Please note the product must be UNUSED. Also, the product tags should be intact with their original packing; else, we will not be able to process your return/exchange. Reverse pickup usually takes 1-3 days from the day the request is initiated.
6. After we receive the return, the product will go through a quality check. Please note that it takes 7-10 days for us to receive the returned product.
7. Finally, after the product passes the quality check, we will issue you either a store credit in the form of a Gift Card that will be emailed to your original order email address / a new product depending on availability with us. The Gift Card will have an expiry of 30 days. 

** Customised orders, worn products cannot be returned or exchanged.

** Product tags and the original packing must be intact to avail return/exchange.